Malaysia
United States
India
21 October 2024
We are looking for a dynamic Project Management Officer who will be driving digital servicing projects execution and strategic alignment across teams to deliver impactful results.
Mandatory Skill(s)
- Diploma or Bachelor’s Degree in Computer Science, IT, Engineering, or a related discipline;
- Has at least 2 years of working experience as a Project Assistant/PMO;
- Has a good knowledge of Software Development Lifecycle (SDLC) and AI;
- Able to provide after-hours and weekend/public holiday support for system releases during off-peak times;
- Proficient in using tools such as Microsoft 365, Jira, Confluence, Figma;
- Experience of working with cross-functional teams, including IT and Compliance;
- Capable of analyzing situations to make informed decisions;
- Good at communicating and presenting technical information in a clear and unambiguous manner;
- Strong ability to work independently and cooperate with diverse teams in a multiple stakeholders environment.
Desirable Skill(s)
- Prior experience in Agile Project Management/Customer Service is a plus;
- Work experience in banking industry.
Responsibilities
- Support and drive Generative AI initiatives to enhance Contact Centre operations, employee journey, and overall customer experience;
- Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (e.g., CRM, telephony) through thorough testing and issue resolution;
- Prepare test cases based on user requirements, execute test cases, and collaborate with developers to resolve issues before release;
- Take strong ownership of assigned projects, ensuring tasks are completed within the project timeline;
- Coordinate with Project team members to achieve project objectives.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Xuan Yi Lim at xuanyi.lim@sciente.com quoting the job title.
