27 August 2024

We need an IT Service Delivery Manager to ensure high-quality infrastructure services across the organization. Key responsibilities include leading service delivery teams, managing critical requests and incidents, and serving as an escalation point for stakeholders.

Mandatory Skill(s)

  • Minimum 8 years of experience in IT Service Management, preferably in the finance industry, enterprise, shared services, or consulting firms;
  • A degree in Information Technology or a related discipline;
  • Demonstrated effective communication skills in a multinational corporation, along with excellent interpersonal skills;
  • Good knowledge of overall IT infrastructure domains;
  • Experience in managing service delivery operations with internal teams and third-party service providers;
  • Strong problem-solving skills with attention to detail;
  • Efficient task and time management skills with a proactive approach;
  • Excellent communication, presentation, and influencing skills.

Desirable Skill(s)

  • ITIL v3 practitioner qualifications;
  • PMP certification.

Responsibilities

  • To be an ambassador for Infrastructure services, working across the organization to provide effective communication on matters raised and build relationships with other teams to establish effective dialogue between departments; 
  • Proactively engage with teams across the organization to understand their needs, challenges, and expectations regarding Infrastructure services; 
  • Interacting with various stakeholders, including IT teams, business units, risk management and internal audit departments, external auditors, vendors or service providers;
  • Develop and deliver training programs or workshops to enhance awareness and understanding of Infrastructure services among non-technical teams; 
  • Compliance with corporate policies and the ability to steer the adoption of IT service management processes in the country and regionally are also expected;
  • Establishing, monitoring and ensuring adherence to policies and procedures;
  • Able to manage and prioritize tasks and time efficiently;
  • Demonstrate initiative and a proactive approach to daily tasks.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Pallavi Sharma at pallavi.s@sciente.com quoting the job title.

Pallavi Sharma
Technology Recruitment Specialist (APAC)
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